Frequently Asked Questions

At Digital Nexus, we aim to deliver your order within 6-11 business days from the date of purchase. Please note that this timeframe is an estimate and may vary depending on factors such as product availability, shipping destination, and external conditions.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the status and estimated delivery date of your order.

Currently, we only offer standard shipping with an estimated delivery time of 6-11 business days. We are working on expanding our shipping options to include expedited services in the future.

Shipping fees are calculated based on your shipping address and the weight and dimensions of your order. Any applicable fees will be displayed at checkout. For international orders, additional customs duties and taxes may apply and are the responsibility of the customer.

Yes, we offer international shipping. However, please note that delivery times may vary depending on the destination country. International orders may also be subject to customs clearance, which can affect the delivery timeframe.

We offer a 30-day return policy on all items purchased from Digital Nexus Online Tech Store. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange, provided it meets our return conditions.

If the return is due to a defective product or an error on our part, we will provide a prepaid return shipping label. For all other returns, the customer is responsible for the return shipping costs.

To initiate a return, follow these steps:

1. Log in to your Digital Nexus account.
2. Go to the “Order History” section.
3. Select the order you wish to return.
4. Click on the “Return Item” button and follow the instructions to complete the return request form.

The item must be returned within 30 days of the delivery date.

The item must be in its original condition, including all packaging, accessories, and documentation.

The item must not show any signs of wear, damage, or alterations.